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Ordering Info

We try to make ordering as easy as possible. If you would like to pay by credit card, please use our online store. We cannot accept credit cards over the phone. If paying by check or money order you may order by mail.


Visa, Mastercard, Discover, and American Express acceptedOrder Online With Our Secure Online Store

We accept Visa, MasterCard, Discover, and American Express as methods of payment. Orders received after normal business hours are promptly processed the next business day. We use the PayPal service to process our credit card orders. We have found this to be a superior solution to having our own merchant accounts directly with the credit card companies. There are over 100 million active PayPal accounts worldwide.


Order by Mail

We accept checks, purchase orders, or money orders. We cannot accept credit cards by mail.

  1. Please fill out our order form. You can enter the order directly on the form using Acrobat or Acrobat Reader.
  2. If you are shipping your order to the state of Georgia, USA, enter the amount of sales tax based on your shipping address and the total amount excluding shipping.
  3. Use the shipping rates page to determine the shipping cost.
  4. Print the form.
  5. Mail the form along with check or money order in U.S. funds to:
Parastream Technologies, Inc.
ATTN: Order Department
10945 State Bridge Road
Suite 401 # 245
Johns Creek, GA 30022
United States

Please note that there may be a delay of up to three business days for mail orders to be processed.


Order by Fax

We regret that we cannot accept Purchase Orders at this time. We expect this to be a temporary situation.

For purchase orders, our Fax lines are open 24 hours a day, 7 days a week, 365 days a year. Fax orders received after normal business hours are promptly processed the next business day. Please include your daytime telephone number in case we have questions about your order. Please fill out our order form print it, and fax to:

Parastream Technologies, Inc.
ATTN: Order Department
(855) PARA-TECH toll-free in the US & Canada (855-727-2832) or
+1 (678) 366-3215 worldwide

A Note to Our Customers in the State of Georgia

Orders shipped to a Georgia address are required to pay sales tax according to the county of the shipping address. Orders not shipped to Georgia, which includes all electronic secure delivery (ESD) items are not subject to sales tax.

If you order items other than Electronic Secure Delivery (ESD) software from our online store, all Georgia customers will be charged 7% sales tax. If you are a tax-exempt customer or are shipping to a county whose sales tax rate is less than 7%, you may request a refund by filling out our feedback form. Be sure to include your name and invoice number.

Please see the section on Sales Tax for more information, especially tax-exempt customers.


Terms and Conditions

Customer Service

Call (855) PARA-TECH toll-free in the US & Canada (855-727-2832) or
+1 (678) 366-3215 worldwide. A friendly, competent staff of Customer Service Representatives is available from 9:00 AM - 5:00 PM Eastern Standard Time (GMT-5:00)  to assist you. Please have your sales order or invoice number available when you call.

Sales Tax

Only Georgia residents need to remit sales tax for physical shipments. Parastream is not responsible for sales tax remission to states other than Georgia, nor for products delivered electronically. If you are exempt from Georgia sales tax, please fill out form ST-5 from the Georgia Department of Revenue, and mail or fax it to us prior to placing your order. Please provide us with a telephone number or email address so we can notify you when your ST-5 has been accepted.

Purchase Orders

We regret that we cannot accept Purchase Orders at this time. We expect this to be a temporary situation.

We will extend credit to qualified institutions and companies. A credit application may be obtained by calling +1 (678) 366-3215 and talking to any sales representative. When opening an account with us, please allow sufficient time to complete the approval process. To avoid delay in your initial order you may want to include a check.

Out of Stock

  • Orders paid by check, money order or credit card: Items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be canceled and refunded or credited. The number of backorder days may be extended beyond 30 days with your approval.
  • Orders On Account: Items not available for immediate shipment will be shipped as they become available. Items not available at the end of 90 days will be canceled. The number of backorder days may be extended beyond 90 days with your approval.

Return Policy

For hardware purchases, Parastream will gladly accept merchandise returns and will replace the product or refund your money at your option. In order to facilitate our return processing:

  • Please contact a Customer Service Representative to obtain a Return Material Authorization number and Shipping Address.
  • All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. Software packages must be returned unopened for credit.
  • Returns made past 30 days of the invoice date may be subject to a 15% restocking fee.
  • Return freight charge must be prepaid. Sorry, COD returns cannot be accepted.
  • Return merchandise in original packaging and in resalable condition.
  • Please note that parts returned due to customer error may be subject to a restocking charge and that “Not-in-Catalog Items” are not returnable.
  • Defective merchandise may be returned within 90 days of date of invoice and need not be in original packaging. This return policy may be altered for special circumstances.

Please note that downloaded software purchases are final. All software products have a demo version available, and should be downloaded first for evaluation. Only after evaluation of the demo version proves its value to you should you purchase and download the full software product.

Dishonored Check Policy

If a check you give us as payment is dishonored for any reason by the bank or other institution on which it is drawn, you agree to pay us 5% of the face value of the check or $20.00, whichever is greater as a service charge (if the check cannot be redeposited) pursuant to Georgia Statute OCGA 16-9-20. In addition, you agree to pay any other reasonable charges imposed by any check verification company or collection agency that we may use for collection.

International Orders

In addition to the United States and its territories, Parastream also accepts orders from other countries. All orders of foreign origin are exported from the U.S. in accordance with the Export Administration Regulations. Diversion contrary to U.S. Law is prohibited. An additional handling charge of $6.00 will be included for processing and invoicing. All duties and taxes are the responsibility of the customer. Parastream cannot accept letters of credit, personal checks or certified personal checks. A cashier’s check in U.S. funds will avoid processing delays; money orders can result in a 2-3 month delay.

Freight Damage

If you receive merchandise that has been damaged in transit it is important to keep the shipping carton, packing material and parts intact. Please contact Parastream Customer Service to initiate a claim.

Prices/Quantities

Prices are subject to change without notice and quantities may be limited.

Product Liability

Parastream’s sole obligation for products that prove to be defective within 90 days of purchase will be replacement or refund. Parastream gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall Parastream’s liability exceed the buyer’s purchase price nor shall Parastream be liable for any indirect or consequential damages.

This warranty does not apply to products which have been subject to misuse (including static discharge), neglect, accident, or modification, or which have been soldered or altered during assembly and are not capable of being tested.

DO NOT USE PRODUCTS SOLD BY Parastream AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS!

Products sold by Parastream are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness.

Privacy Policy

Your privacy as a customer is very important to us. We want you to know that we never make the names or any other personal information from our customer list available to anyone outside of our company. Please view our complete Privacy Policy for more information.

Parastream Technologies and the Parastream Logo are trademarks of Parastream Technologies, Inc. Parastream is a registered trademark of Parastream Technologies, Inc.


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