Ordering Info
We try to make ordering as easy as possible. If you would like to pay by credit
card, please use our online store. We can only accept
credit cards that way. If paying by check or money order you may order by mail.
We accept Visa, MasterCard, Discover, and American Express as methods of payment.
Orders received after normal business hours are promptly processed the next business
day. We use the PayPal service to process our credit card orders. We have found
this to be a superior solution to having our own merchant accounts directly with
the credit card companies. There are over 100 million PayPal accounts worldwide.
We accept checks, purchase orders, or money orders. We cannot accept credit
cards by mail. Please fill out our
order form, print
it, and enclose a check or money order in U.S. funds and mail to:
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Parastream Technologies, Inc.
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ATTN: Order Department
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10945 State Bridge Road, Suite 401 # 245
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Alpharetta, GA 30022-5676
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United States
Please note that there may be a delay of up to three business days for mail orders
to be processed.
We regret that we cannot accept Purchase Orders at this time. We expect this
to be a temporary situation.
For purchase orders, our Fax lines are open 24 hours a day, 7 days a week, 365
days a year. Fax orders received after normal business hours are promptly processed
the next business day. Please include your daytime telephone number in case we have
questions about your order. Please fill out our
order form print it,
and fax to:
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Parastream Technologies, Inc.
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ATTN: Order Department
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+1 (866) 601-4370
Because our fax number is a North America toll-free number, customers outside
the United States and Canada cannot reach our fax line. Please accept our
apologies and place your order by Mail.
A Note to Our Customers in the State of Georgia
Orders shipped to a Georgia address are required to pay sales tax according
to the county of the shipping address. Orders not shipped to Georgia, which
includes all electronic secure delivery (ESD) items are not subject to sales
tax.
If you order items other than Electronic Secure Delivery (ESD) software from our online store,
all Georgia customers will be charged 7% sales tax. If you are a tax-exempt customer or are shipping to a county
whose sales tax rate is less than 7%, you may request a refund by sending an
email to support@parastream.com.
Be sure to include your name and invoice number.
Please see the section on
Sales Tax for more information, especially tax-exempt
customers.
Customer Service
Call +1 (678) 366-3215 . A friendly,
competent staff of Customer Service Representatives is available from
9:00 AM - 5:00 PM to assist you. Please
have your sales order or invoice number available when you call.
Order Shipment
Parastream pays all shipping
and insurance (our choice for method of shipping) to all addresses in the U.S.A.
and Canada, and internationally.
Only Georgia residents need to remit sales tax for physical shipments.
Parastream is not responsible
for sales tax remission to states other than Georgia, nor for products delivered
electronically. If you are exempt from Georgia sales tax, please fill out form
ST-5 from the Georgia Department
of Revenue, and mail or fax it to us prior to placing your order. Please provide
us with a telephone number or email address so we can notify you when your ST-5
has been accepted.
Purchase Orders
We regret that we cannot accept Purchase Orders at this time. We expect this
to be a temporary situation.
Out of Stock
- Orders paid by check, money order or credit card: Items not available for
immediate shipment will be shipped as they become available. Items not available
at the end of 30 days will be canceled and refunded or credited. The number
of backorder days may be extended beyond 30 days with your approval.
- Orders On Account: Items not available for immediate shipment will be shipped
as they become available. Items not available at the end of 90 days will be
canceled. The number of backorder days may be extended beyond 90 days with your
approval.
For hardware purchases,
Parastream will gladly accept
merchandise returns and will replace the product or refund your money at your option.
In order to facilitate our return processing:
- Please contact a Customer Service Representative to obtain a Return
Material Authorization
number and Shipping Address.
- All returns should be made within 30 days of date of invoice and be accompanied
by the original invoice number and a brief explanation of the reason for the
return. Software packages must be returned unopened for credit.
- Returns made past 30 days of the invoice date may be subject to a 15%
restocking fee.
- Return freight charge must be prepaid. Sorry, COD returns cannot be accepted.
- Return merchandise in original packaging and in resalable condition.
- Please note that parts returned due to customer error may be subject to
a restocking charge and that “Not-in-Catalog Items” are not returnable.
- Defective merchandise may be returned within 90 days of date of invoice
and need not be in original packaging. This return policy may be altered for
special circumstances.
Please note that downloaded software purchases are final. All software
products have a demo version available, and should be downloaded first for evaluation.
Only after evaluation of the demo version proves its value to you should you purchase
and download the full software product.
Dishonored Check Policy
If a check you give us as payment is dishonored for any reason by the bank or
other institution on which it is drawn, you agree to pay us 5% of the face value
of the check or $20.00, whichever is greater as a service charge (if the check cannot
be redeposited) pursuant to Georgia Statute
OCGA 16-9-20.
In addition, you agree to pay any other reasonable charges imposed by any check
verification company or collection agency that we may use for collection.
International Orders
In addition to the United States and its territories,
Parastream also accepts orders
from other countries. All orders of foreign origin are exported from the U.S. in
accordance with the Export Administration Regulations. Diversion contrary to U.S.
Law is prohibited. An additional handling charge of $6.00 will be included for processing
and invoicing. All duties and taxes are the responsibility of the customer.
Parastream cannot accept letters
of credit, personal checks or certified personal checks. A cashier's check in U.S.
funds will avoid processing delays; money orders can result in a 2-3 month delay.
Freight Damage
If you receive merchandise that has been damaged in transit it is important to
keep the shipping carton, packing material and parts intact. Please contact
Parastream Customer Service
to initiate a claim.
Prices/Quantities
Prices are subject to change without notice and quantities may be limited.
Parastream’s sole obligation
for products that prove to be defective within 90 days of purchase will be replacement
or refund. Parastream gives
no warranty either expressed or implied and specifically disclaims all other warranties,
including warranties for merchantability and fitness. In no event shall
Parastream’s liability exceed
the buyer’s purchase price nor shall
Parastream be liable for any
indirect or consequential damages.
This warranty does not apply to products which have been subject to misuse (including
static discharge), neglect, accident, or modification, or which have been soldered
or altered during assembly and are not capable of being tested.
DO NOT USE PRODUCTS SOLD BY
Parastream AS CRITICAL COMPONENTS
IN LIFE SUPPORT DEVICES OR SYSTEMS!
Products sold by
Parastream are not authorized
for use as critical components in life support devices or systems. A critical component
is any component of a life support device or system whose failure to perform can
be reasonably expected to cause the failure of the life support device or system,
or to affect its safety or effectiveness.
Your privacy as a customer is very important to us. We want you to know that
we never make the names or any other personal information from our customer list
available to anyone outside of our company. Please view our complete
Privacy Policy for more information.
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