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Ordering FAQ
- Can I buy your products online?
- Yes. Click here to buy one of our products online
via Visa, Mastercard, American Express, Discover, or PayPal.
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- Where can I order
Parastream Products?
- You can order any of our products directly from
the
Parastream Technologies web site.
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- Is there a distributor for International orders?
- Both domestic and international customers may order any of our products
directly from Parastream Technologies.
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- We are on a tight deadline and need the product immediately. What is
the shipping/delivery time?
- Electronic Secure Delivery for both domestic and international orders is
usually made available within a few minutes of ordering.
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- I need a physical product for tracking purposes. Can I order the product
on a CD to be shipped?
- Most of our software products are also available on CD for an additional charge
plus shipping and handling.
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- How does electronic delivery work?
- Once we receive payment, we will send you an email with instructions for how to log on and download the software
within 24 hours.
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- What methods of payment are accepted?
- We accept major charge cards, checks, and money orders.
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- Are Purchase Orders (POs) Accepted?
- We regret that we cannot accept Purchase Orders at this time. We expect
this to be a temporary situation.
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- Can I order the products on-line? Can I fax in an order?
- Click here for secure on--line transactions. You
can also download an order
form and fax the order information to us.
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- Do you have a site where I can download demos and/or the products?
- Demos and products may be ordered from the catalog,
or any of the individual product description pages. Demos may be downloaded
from the free software page.
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- What is the total price?
- All product prices are listed in the catalog.
Sales Tax and Shipping and Handling charges do not currently apply for Electronic
Secure Delivery of software, but may apply when ordering hardware or a CD or
floppy disk.
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- What is the charge for sales tax?
- 7% sales tax is charged to Georgia shipping addresses. Software delivered electronically is exempt from
Georgia sales tax. If you order items other than Electronic Secure Delivery
(ESD) software from our online store, all Georgia
customers will be charged 7% sales tax. If you are a tax-exempt customer or are shipping to a
Georgia county
whose sales tax rate is less than 7%, you may request a refund by sending an
email to support@parastream.com.
Be sure to include your name and invoice number. Please see the section on
Sales Tax for more information, especially tax-exempt
customers.
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- Are there any shipping or handling charges?
- There are no shipping and handling charges for Electronic Secure Delivery
of software. Shipping charges may apply to orders for hardware, or software
on CD or diskette.
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