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Ordering Info

We try to make ordering as easy as possible. If you would like to pay by credit card or PayPal, please use our on-line store. We cannot accept credit cards over the phone.


Visa, Mastercard, Discover, and American Express acceptedOrder On-line With Our Secure On-line Store

We accept Visa, MasterCard, Discover, American Express, and PayPal as methods of payment. Orders received after normal business hours are promptly processed the next business day. We use the PayPal service to process our credit card orders. We have found this to be a superior solution to having our own merchant accounts directly with the credit card companies. There are over 250 million active PayPal accounts worldwide.


Order by Mail

We regret that we cannot accept orders by mail.

Order by Fax

We regret that we cannot accept orders by fax.


A Note to Our Customers in ,

Orders shipped to a address are required to pay sales tax according to the county of the shipping address. Orders not shipped to , which includes all electronic secure delivery (ESD) items are not subject to sales tax.

If you order items other than Electronic Secure Delivery (ESD) software from our on-line store, all customers will be charged 7% sales tax. If you are a tax-exempt customer or are shipping to a county whose sales tax rate is less than 7%, you may request a refund by filling out our feedback form. Be sure to include your name and invoice number.

Please see the section on Sales Tax for more information, especially tax-exempt customers.


Terms and Conditions

Customer Service

Call +1 (855) PARA-TECH (toll-free in the US & Canada (855-727-2832)) or +1 (678) 366-3215 (worldwide). A friendly, competent staff of Customer Service Representatives is available from 9:00 AM - 5:00 PM Eastern Daylight Time to assist you. Please have your sales order or invoice number available when you call.

Sales Tax

Only Georgia residents need to remit sales tax for physical shipments. Parastream is not responsible for sales tax remission to states other than Georgia, nor for products delivered electronically. If you are exempt from Georgia sales tax, please fill out form ST-5 from the Georgia Department of Revenue, and mail or fax it to us prior to placing your order. Please provide us with a telephone number or email address so we can notify you when your ST-5 has been accepted.

Purchase Orders

We regret that we cannot accept Purchase Orders at this time.

Out of Stock

  • Orders paid by check, credit card, money order, or PayPal: Items not available for immediate shipment will be shipped as they become available. Items not available at the end of 30 days will be canceled and refunded or credited. The number of backorder days may be extended beyond 30 days with your approval.
  • Orders On Account: Items not available for immediate shipment will be shipped as they become available. Items not available at the end of 90 days will be canceled. The number of backorder days may be extended beyond 90 days with your approval.

Return Policy

For hardware purchases, Parastream will gladly accept merchandise returns and will replace the product or refund your money at your option. In order to facilitate our return processing:

  • Please contact a Customer Service Representative to obtain a Return Material Authorization number and Shipping Address.
  • All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. Software packages must be returned unopened for credit.
  • Returns made past 30 days of the invoice date may be subject to a 15% restocking fee.
  • Return freight charge must be prepaid. Sorry, COD returns cannot be accepted.
  • Return merchandise in original packaging and in resalable condition.
  • Please note that parts returned due to customer error may be subject to a restocking charge and that “Not-in-Catalog Items” are not returnable.
  • Defective merchandise may be returned within 90 days of date of invoice and need not be in original packaging. This return policy may be altered for special circumstances.

Please note that downloaded software purchases are final. All software products have a demo version available, and should be downloaded first for evaluation. Only after evaluation of the demo version proves its value to you should you purchase and download the full software product.

International Orders

In addition to the United States and its territories, Parastream also accepts orders from other countries. All orders of foreign origin are exported from the U.S. in accordance with the Export Administration Regulations. Diversion contrary to U.S. Law is prohibited. An additional handling charge of $6.00 will be included for processing and invoicing. All duties and taxes are the responsibility of the customer. Parastream cannot accept letters of credit, personal checks or certified personal checks. A cashier’s check in U.S. funds will avoid processing delays; money orders can result in a 2-3 month delay.

Freight Damage

If you receive merchandise that has been damaged in transit it is important to keep the shipping carton, packing material and parts intact. Please contact Parastream Customer Service to initiate a claim.

Prices/Quantities

Prices are subject to change without notice and quantities may be limited.

Product Liability

Parastream’s sole obligation for products that prove to be defective within 90 days of purchase will be replacement or refund. Parastream gives no warranty either expressed or implied and specifically disclaims all other warranties, including warranties for merchantability and fitness. In no event shall Parastream’s liability exceed the buyer’s purchase price nor shall Parastream be liable for any indirect or consequential damages.

This warranty does not apply to products which have been subject to misuse (including static discharge), neglect, accident, or modification, or which have been soldered or altered during assembly and are not capable of being tested.

DO NOT USE PRODUCTS SOLD BY Parastream AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS!

Products sold by Parastream are not authorized for use as critical components in life support devices or systems. A critical component is any component of a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness.

Privacy Policy

Your privacy as a customer is very important to us. We want you to know that we never make the names or any other personal information from our customer list available to anyone outside of our company. Please view our complete Privacy Policy for more information.



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